Terms of Service

Last updated: 27 October 2026

These terms apply to everyone who uses buildconnect.ae: visitors looking for a company, and companies that create a profile or subscribe to a paid plan. By using the site you agree to them. Please also read our Privacy Policy. These terms are published in English and Arabic, and both versions have the same meaning.

Nothing in these terms removes or limits any right you have under the laws of the United Arab Emirates, including your rights as a consumer. Where anything below conflicts with such a right, that right applies.

1. Who we are

BuildConnect (buildconnect.ae) is owned and operated by FLUX FUSION IT SOLUTIONS L.L.C. (فلكس فيوجن لحلول تقنية المعلومات ذ.م.م), licensed by the Dubai Department of Economy and Tourism (DET) under trade license number 1520237. When these terms say "BuildConnect", "we" or "us", they mean this company. It sells the paid plans and setup services described below.

BuildConnect is a private online directory run by Flux Fusion IT Solutions L.L.C. (Dubai). It is not a government body. A BuildConnect profile is optional and is not a license, registration or approval of any kind.

Registered business address: Unit 102-A40, Zalfa Building, Al Garhoud, Dubai, United Arab Emirates For enquiries or to arrange a visit, please call or WhatsApp +971 50 540 2650.

Email: info@buildconnect.ae

2. What BuildConnect is

BuildConnect is an online directory of UAE construction businesses: contractors, real-estate developers, engineering consultants, and suppliers and service providers. It helps clients find these businesses and contact them. Companies on a paid plan also get their own website hosted by BuildConnect.

Suppliers can show their products on their pages, and visitors can send them a quote request. We do not sell, invoice, deliver or take payment for any supplier's products or the work of any company with a profile. Any agreement you make is between you and that company. We are not a party to it, we do not supervise or guarantee the work, and we take no commission on it.

3. We do not verify companies

A person on our team reviews each profile before it appears. We do not independently check trade licenses, insurance, qualifications or the quality of work. A profile on BuildConnect is not a recommendation, endorsement or guarantee, and it is not a license, registration or approval of any kind. Please make your own checks before you award work or buy.

4. Accounts and profiles

• A basic profile is free, and having one is optional.
• The person who creates a company's profile confirms that they are authorised to act for it.
• Companies must keep their details accurate and current, and must have the right to publish everything they upload: logos, photos, documents, and details of projects and clients.
• We may correct obvious errors in a profile and will tell the company when we do.
• Suspension and removal are covered in section 15.

5. Unclaimed profiles

Some profiles are created by us from business information that a company has made public, such as its own website or an official business register. We write these profiles ourselves in a short, factual form and show only business contact details. They are labelled "Unclaimed", which means the company has not claimed or approved the page, and they show no enquiry form.

A company can claim its profile free of charge. Before we hand over control, we check that the person is authorised to represent the company. A copy of the trade license alone is not enough. We also need one of the following: an email from an address on the company's own website domain; a signed authorisation on the company's letterhead; or confirmation by phone through the company's published business number. Any company can ask us to correct or remove its unclaimed profile, free of charge, by emailing info@buildconnect.ae.

6. Supplier products

Suppliers set their own product details. BuildConnect does not show prices for supplier products. Quote requests go directly to the supplier, and any price, VAT or payment is agreed between you and the supplier.

7. Plans and prices

All prices are in UAE dirhams (AED). VAT is not charged on our services, because FLUX FUSION IT SOLUTIONS L.L.C. is not registered for VAT. If this changes, we will tell subscribers in advance as described in section 14.

A yearly plan costs the same as 10 monthly payments, so you get 2 months free.

The domain connection fee is never charged in addition to the done-for-you setup.

8. Free trial, billing and renewal

You choose monthly or yearly billing when you subscribe. A monthly plan is charged every month; a yearly plan is charged once for 12 months, on the same date each year. Before you subscribe, the Billing page shows you the plan price for the billing you chose, whether you are eligible for the free trial, the date of your first charge, and how to cancel. You must accept these terms to continue.

• Trial: each company can have one 30-day free trial of a paid plan, monthly or yearly. A company that has already used its trial is charged from the day it subscribes.
• Card: you enter a payment card on the secure page of our payment processor, Stripe, when you start the trial. You are not charged during the trial.
• First charge: at the end of the 30 days, the plan price — the monthly or the yearly amount, as you chose — is charged to your card automatically. After that you are charged on the same date every month (monthly plan) or every year (yearly plan) until you cancel.
• Reminder: we email the company's account owners before the trial ends.
• To pay nothing, cancel before the trial ends (section 9).
• Receipts: a receipt is emailed for every payment.

9. Cancelling a subscription

You can cancel at any time from your dashboard (Billing, then Manage subscription). Cancelling stops the next renewal. Your paid features stay until the end of the period you have already paid for — one month for a monthly plan, 12 months for a yearly plan. Each period runs from your subscription date (for example, a monthly plan from the 17th of one month to the 17th of the next), not to the end of the calendar month or year. We do not refund the unused part of a period, except under the refund rules in section 11. After the period ends your website goes offline, but your free profile, your account and your content stay, and you can subscribe again at any time (without a second free trial).

10. Failed payments

If a payment fails (monthly or yearly), we email the company's account owners on the same day with the date by which it must be paid. You have 7 days from the first failed attempt to pay. During those 7 days your website stays online, Stripe retries the payment automatically, and you can update your card at any time from Manage subscription. If the payment is still unpaid after 7 days, we suspend your paid features: your website goes offline and your profile returns to the free tier. Your account, your content and your data are kept. To restore them, pay the outstanding amount from Manage subscription; your paid features are restored automatically once it is paid. You can also cancel the subscription at any time.

11. Refunds and your legal rights

11.1 Your legal rights come first

If a service we sold you is not delivered, is faulty, or is not as described, you are entitled to the remedies that UAE law gives you. This can mean that we provide the service properly, or that we refund you in full or in part. You do not have to wait for any time limit in this section to use these rights. Tell us at info@buildconnect.ae and we will put it right. Nothing in the rest of this section limits these rights.

11.2 Additional refunds we offer

In addition to your legal rights:

1. Charged twice or the wrong amount: we refund the extra amount in full.
2. First paid charge, monthly or yearly: you can ask for a full refund within 7 days of your first paid charge after the free trial, whether it is a monthly or a yearly amount. Your paid access ends when the refund is issued. Renewals are not refundable under this rule.
3. Setup and prepaid offers: see sections 12.4 and 13.

11.3 If we fail to provide the service, or end it

If we fail to provide a paid service, or we end it when you are not at fault, we refund the unused part of the period you paid for, calculated day by day (including part-months). No setup discount or setup charge is deducted from this refund.

11.4 How to ask and how refunds are paid

Email info@buildconnect.ae from your account email with your company name and the date and amount of the payment. We reply within 5 working days. Once a refund is approved, we start it within 5 working days. We refund by the same method you paid with:

• card payments go back to the same card through Stripe (your bank may take 5–10 working days to show it);
• bank transfers go back by bank transfer to the account the payment came from.

12. Setup services

12.1 Written offer first

Before you pay for a setup service, we send you a written offer to accept. It sets out the exact scope (what we will build and enter, and what you need to provide), the delivery date, and the number of review rounds. The offer also states the setup value used in section 12.4. The written offer and these terms together form our agreement for that setup.

12.2 Completion

The setup is complete when your website is published after the agreed review rounds. We then send you a completion email.

12.3 Domains

You own your domain. Registering and renewing it is paid by you to your domain registrar and is not included in our prices.

12.4 Payment and cancelling before completion

A done-for-you setup bought on its own (with a monthly or yearly plan) is invoiced by FLUX FUSION IT SOLUTIONS L.L.C.: 50% when we receive your material and 50% at go-live. You can cancel a setup at any time by email.

The setup is divided into three stages. Each stage is worth a fixed share of the setup value stated in your offer. For all current offers the setup value is AED 3,000:

If you cancel a setup bought on its own before it is complete, you pay only for the completed stages. If that is less than you have paid, we refund the difference. If it is more, we invoice you the difference. If you cancel before any stage is complete, we refund everything you paid for the setup. No other deduction is made on top of this settlement.

This is the only case in which we may invoice you a difference. A setup included in a prepaid offer follows section 13 instead. No deduction in this section applies where section 11.1 or 11.3 applies.

13. Prepaid Premium offers

Both offers include connecting your domain; no domain connection fee is added.

• Prepaid offers are invoiced by FLUX FUSION IT SOLUTIONS L.L.C. and paid in advance. They do not include a separate free trial.
• The prepaid period starts on the day your website goes live. It does not renew automatically. Before it ends we will ask whether you want to continue on a monthly or yearly plan.
• Unlike a setup bought on its own (section 12.4), cancelling a prepaid offer never leads to an additional payment from you.
• Cancelling before the setup is complete: the prepaid period has not started, so we refund what you paid less the completed setup stages, valued under section 12.4 on the setup value of AED 3,000. No other deduction is made.
• Cancelling after the setup is complete (optional refund): we refund the whole unused months of the prepaid period at AED 900 each, less the setup discount shown in the table above. The refund is never less than zero, and we never ask you to pay a difference. The setup is not deducted twice.
• These rules do not apply where section 11.1 or 11.3 applies. In those cases no setup discount is deducted.

14. Changes to these terms and prices

When we make an important change to these terms, or to the price of a plan you pay for, we email the account owners of every company on a paid plan or trial at least 30 days before the change takes effect, and we show the effective date on this page. If you do not accept the change, you can cancel before it takes effect, and we refund any unused prepaid period day by day. Changes required by law, or that only benefit you, may take effect sooner; we will still tell you.

15. Suspension and removal

We may suspend or remove a profile, website or account if:

• it contains false or misleading information, or impersonates someone;
• the company is not properly licensed, or does not have the right to publish its content;
• it breaks section 17, the law, or someone else's rights;
• a payment is unpaid after the 7 days in section 10 (paid features only);
• a court, a government authority or the law requires it.

For an unpaid payment, the grace period is the same 7 days from the first failed attempt described in section 10, and the email sent on that day is the notice. No second grace period is added after it. For the other reasons, except in urgent or legally required cases, we tell the company first, explain why, and give it at least 7 days to put things right. A company can challenge a decision by replying to info@buildconnect.ae. If a paid service ends under this section and the company was not at fault, section 11.3 applies.

16. Enquiries and messages

An enquiry sent from a company's page goes to that company, and a copy is kept in the company's dashboard. The company that receives it decides how to handle and answer it. Do not use enquiry forms, the contact form or any company's website to send advertising or bulk messages.

17. Acceptable use

• Do not copy, scrape or bulk-download the directory or any company's content.
• Do not publish false information, or claim a profile that is not yours.
• Do not impersonate any person or company.
• Do not upload anything you have no right to publish.
• Do not interfere with the service or try to access data that is not yours.

18. Your content and our platform

Companies keep ownership of what they upload. By publishing it, a company allows us to display it in the directory, on its BuildConnect website and in the emails the platform sends for it, for as long as it stays published. Website text and photos we prepare under a setup service belong to the company once that setup has been paid for. The BuildConnect software, design templates and brand remain ours.

After a subscription ends, a company can ask us by email for a copy of its content (the text and the files it uploaded). We send the copy within 30 days of the request.

19. Our responsibility

We provide our paid services with reasonable skill and care and are responsible for doing so under UAE law. We are not responsible for the work, products, conduct, prices or statements of the companies with a profile, because we are not a party to your dealings with them. We are not responsible for delays or failures caused by events outside our reasonable control, but in that case section 11.3 still applies to any period you have paid for.

20. Governing law

These terms are governed by the laws of the United Arab Emirates.

21. Contact

FLUX FUSION IT SOLUTIONS L.L.C. Registered business address: Unit 102-A40, Zalfa Building, Al Garhoud, Dubai, United Arab Emirates For enquiries or to arrange a visit, please call or WhatsApp +971 50 540 2650. Email: info@buildconnect.ae